Our regional teams provide daily assistance, leaving managerial responsibilities in the hands of the hospital. We provide operational and clinical support personnel to ensure your team has the support needed to run a successful program.
Each center is assigned a Regional Director of Operations. The RDO provides operations and managerial support and serves as the main liaison between WCA and the hospital and clinic.
A Regional Clinical Coordinator supports the center’s physicians and nurses. Assistance varies, but can range from staff evaluation and training, to dressing selection and application, to documentation improvement.
Day-to-day “front line” support for each clinic is provided by the Luvo Liaison, a dedicated account manager trained to address and triage requests appropriately.
SUBJECT MATTER EXPERTS
WCA has a team of experts available with specialized training touching on all aspects of wound care: billing and coding, hyperbarics, compliance, technology, and others.
Sierra Madre, CA
Last week, WCA operational team leaders from around the country met at HQ to discuss and assess performance measures, develop strategic goals, and improve partner performance. The team also discussed ways in which challenges can be addressed by creating effective solutions for continuous improvement.