Our regional teams provide daily assistance, leaving managerial responsibilities in the hands of the hospital. We provide operational and clinical support personnel to ensure your team has the necessary support to run a successful program.
We rely on three tiers to provide support to our partners: the Luvo Liaison, Regional Director of Operations (RDO), and Regional Clinical Coordinator (RCC). Liaisons are trained to provide daily operational support to clients; RDOs work with the clinic staff and hospital’s executive team to ensure the program runs as intended; RCCs provide training and clinical guidance to physicians and clinicians.
The RDO and RCC provide intensive on-site training during initial program development and implementation, continuing through the go-live date.
Continued follow-up visits at the clinic and administrative visits with the executive team are scheduled for all of our partners and additional visits are provided as needed.
Maintaining communication between the hospital’s and WCA’s executive teams is an integral aspect to developing and maintaining a successful program. We develop a communication plan with each partner and work to set goals, manage expectations, and identify the metrics of success for every program. In addition to regular calls and reviews, higher-level reporting and program status updates are available in the executive portal on Luvo.